Terms of Services

1. Agreement & Eligibility

These Terms constitute a binding agreement between you and Neural WP (“we,” “our,” or “us”). You must have the legal authority to enter into these Terms on behalf of yourself or the entity you represent. If you use our services on behalf of an organization, you represent that you are authorized to bind that organization.

2. Scope of Services

We provide premium WordPress technical services, including but not limited to: development, implementation and migration, hosting management, performance optimization, security hardening, maintenance, monitoring, support, and data-driven reporting (the “Services”). Specific deliverables, service levels, and timelines may be further described in an order form, proposal, or statement of work (“SOW”).

3. Accounts & Authorization

• You are responsible for the accuracy of account information and for maintaining the confidentiality of credentials.
• You will promptly notify us of any unauthorized access or security incident.
• Where required for delivery, you grant us limited, revocable access to your hosting, WordPress admin, code repositories, analytics, DNS, or third-party tools.

4. Plans, Fees & Billing

• Fees are specified in the applicable plan, quote, or SOW. Taxes may apply.
• Subscriptions renew automatically unless canceled in accordance with these Terms.
• Late or failed payments may result in suspension of Services.
• Refunds, if any, are handled per the plan’s refund policy.

5. Term, Renewal & Termination

• Term begins on the effective date of your plan, order, or SOW and continues for the stated period.
• Either party may terminate for material breach not cured within 15 days of written notice.
• We may terminate or suspend Services immediately for non-payment, unlawful use, or security risks.
• Upon termination, we will provide commercially reasonable assistance for transition, subject to fees.

6. Client Obligations

• Provide timely access, approvals, content, and resources necessary to deliver the Services.
• Ensure your content and sites comply with applicable laws and third-party terms.
• Maintain appropriate licenses for plugins, themes, and software not included in our plans.

7. Access to Client Systems

You authorize us to access client systems solely to provide the Services. We will follow least-privilege principles and revoke access when no longer required. You are responsible for backing up proprietary data prior to granting access where feasible.

8. Backups, Availability & Maintenance

• We implement reasonable backup and recovery practices. Restoration times may vary.
• Planned maintenance may require temporary downtime; we aim to schedule during low-traffic windows.
• No service can guarantee uninterrupted availability; see “Disclaimers & Warranties.”

9. Acceptable Use

You will not use the Services to:

• Violate laws, infringe IP rights, or distribute harmful code.
• Engage in abusive, fraudulent, or high-risk activities (e.g., spam, DDoS, illegal content).
• Overload infrastructure or bypass security controls.

10. Intellectual Property

• Client Content remains your property. You grant us a limited license to use it solely to perform the Services.
• Our pre-existing materials, tools, and know-how remain ours. We grant you a non-exclusive license to use deliverables for your business within the agreed scope.
• Open-source software remains subject to its licenses.

11. Confidentiality

Each party agrees to protect the other’s Confidential Information using at least reasonable care, and to use it only for fulfilling these Terms. Exclusions include information that is public, independently developed, or obtained lawfully from a third party.

12. Data Protection & Security

• We implement technical and organizational measures appropriate to the risk, including encryption in transit, access controls, and environment isolation.
• Where we process personal data on your behalf, the Data Processing Addendum (DPA) applies and forms part of these Terms.
• Your use of the Services is also subject to our Privacy Policy.

13. Third-Party Services

The Services may rely on third-party providers (e.g., hosting, payments, analytics). Your use of those services may be subject to their terms. We are not responsible for third-party acts or omissions.

14. Disclaimers & Warranties

EXCEPT AS EXPRESSLY STATED IN AN ORDER OR SOW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted or error-free operation, or that we will detect or prevent all security threats.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. EXCEPT FOR PAYMENT OBLIGATIONS OR LIABILITY THAT CANNOT LEGALLY BE LIMITED, EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

16. Indemnification

You will defend, indemnify, and hold harmless Neural WP and its personnel from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of your content, your use of the Services in breach of these Terms, or violation of law or third-party rights.

17. Force Majeure

Neither party will be liable for delay or failure to perform due to events beyond reasonable control, including acts of God, labor disputes, internet or utility failures, governmental actions, or third-party service disruptions.

18. Governing Law & Disputes

These Terms are governed by the laws of without regard to conflict-of-laws rules.

Before filing any formal claim, the parties agree to attempt in good faith to resolve disputes within thirty (30) days after written notice. If unresolved, disputes will be submitted to the courts of , and each party consents to their exclusive jurisdiction.

19. Changes to the Terms

We may update these Terms periodically. Changes become effective upon posting the updated Terms on our website, identified by the “Last updated” date. Material changes may be notified via email or in-app notice.

20. Contact