Privacy Policy

1. Our Role

For visitors of our website, we act as a Data Controller. For clients who use our services (development, hosting, maintenance, support, monitoring, and data-driven reporting), we typically act as a Data Processor handling data on your behalf under our agreement and (if applicable) a Data Processing Addendum (DPA).

2. Information We Collect

• Personal Information: name, email address, phone number, billing details, and other information you provide when contacting us or signing up for services.
• Website & Technical Data: IP address, device and browser type, pages visited, timestamps, and usage data collected via cookies or similar technologies.
• Service Data: information related to the websites we manage for you, including performance logs, analytics, backups, uptime and security monitoring, error reports, configuration details, and support tickets.

3. How We Use Your Information

• Provide, maintain, and improve our services and client websites.
• Communicate with you regarding onboarding, support, billing, and service updates.
• Monitor performance, availability, and security for proactive issue prevention.
• Generate optimization insights and reporting (e.g., Neural Report).
• Comply with legal, security, fraud-prevention, and contractual obligations.

4. Data Sharing & Third Parties

We do not sell your personal data. We share limited data with trusted providers to deliver our services:

• Hosting & Infrastructure: e.g., managed WordPress hosting and related infrastructure partners.
• Payments & Billing: payment processors and invoicing systems.
• Analytics, Monitoring & Support: tools for performance analytics, security monitoring, error tracking, and help desk operations.
• Legal/Compliance: disclosures required by law, regulation, or court order.

All third parties are contractually obligated to safeguard data and use it only for the intended purpose.

5. Data Security

We implement technical and organizational safeguards including encryption in transit, access controls, least-privilege permissions, secure backup practices, environment isolation, and proactive monitoring. While no system is completely secure, we work continuously to minimize risks and promptly address incidents.

6. Data Retention

We retain personal and service data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data (subject to legal and contractual requirements).

7. Your Rights (GDPR/CCPA and similar)

You may have the right to:

• Access, correct, or delete your personal data.
• Request a copy of your data in a portable format.
• Restrict or object to certain processing activities.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us using the details in the Contact Us section. We may need to verify your identity before fulfilling requests.

8. Cookies & Tracking

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and personalize content. You can set your browser to refuse cookies or indicate when a cookie is being sent; some features may not function properly without cookies.

9. International Data Transfers

If you access our services from outside our country of registration, your data may be transferred to and processed in other jurisdictions that may have different data protection laws. Where required, we implement appropriate safeguards for such transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated version with a new “Last updated” date. Material changes may also be communicated via email or service notifications.

11. Contact Us